Terms of Use – Roxy Cinema Dubai

Acceptance of Terms and Conditions.

Please read these Terms and Conditions carefully. These are the Terms and Conditions governing your access and use of this web site "www.theroxycinemas.com".

By continuing to use the Website and/or any of the services on the Website, you agree to be bound by these Terms and Conditions. By using and/or viewing the Website, you agree to be bound by these Terms and Conditions.

Intellectual Property

All intellectual property rights, including but not limited to, all trademarks, copyright and database rights, in the content and materials included throughout the Website, including but not limited to, graphics, text, images, software, digital downloads and audio clips, are the sole property of ["Meraas"] and/ or its affiliates and are protected to the fullest extent by applicable trademark, copyright and database laws, and all such rights are reserved.

Use of Information and Materials

The information and materials contained on the Website, and the terms, conditions, and descriptions that appear, are subject to change. Not all products and services described therein shall be available at all times or in all areas. Your eligibility for particular products and services is subject to the final determination and acceptance by us, and any agreement with us, shall be subject only to a written agreement evidencing such agreement.

The Website is for personal use and you agree not to modify, copy, distribute, reproduce, transfer or sell any information, material, software, products or services contained on the Website [unless you have entered into a separate written agreement with us in relation thereto].

Links to Third Party Websites

The Website may contain hyperlinks to websites operated by third parties. We are not responsible for the content of these websites, and inclusion of such hyperlinks on the Website, are solely for your convenience, and in no way constitutes endorsement of the content of such third party websites. The content, accuracy, opinions expressed, and other links provided by these resources are not investigated, verified, monitored, or endorsed by us.

No Warranty Given

Whilst every effort has been made to ensure that the information published on the Website is correct and reasonably up to date, the information has been provided on an "as is" and "as available" basis and your access to, reliance on and use of the Website is at your own risk. As such, we do not warrant the accuracy, validity, currency, adequacy or completeness of the information and materials, and expressly disclaim liability for any errors, mistakes or omissions that may appear on the Website and/or any page therein. No warranties of any kind, implied, express or statutory, including but not limited to, the warranties of non-infringement of third party rights, title, reliability, merchantability, fitness for a particular purpose and freedom from computer virus, are given in conjunction with the information and materials.

Exclusion of Liability

In no event will we be liable for any damages, including without limitation, direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with, or in any way related to, the Website or use thereof or inability to use by any party, or reliance on the contents of the Website, or in connection with any failure of performance, error, omission, interruption, defect, delay or failure in operation or transmission, computer virus or line or system failure, even if we, or our representatives, are advised of the possibility of such damages, losses or expenses.


As a user of the Website, you agree to indemnify us from and against all liabilities, costs, expenses and damages that arise or may arise out of, or in relation to, [i] any claim resulting from the use of this Website; or [ii] use of this Website whatsoever.

Limitations on Use

As a user of this Website, you agree to not abuse the Website in anyway. This shall include, but is not limited to, defamatory, threatening or abusive conduct that violates another person's rights at law; violation of any intellectual property, trademark and database laws; harming or interfering with the operation of another person's hardware and/or software by uploading, transmitting or downloading computer viruses or any corrupt files; transmitting or otherwise disclosing trade secrets or any other confidential material or information; or directing any bots, spiders, crawlers, avatars or any other automated process that may debilitate the Website, our software, network or infrastructure.

Financial Information

We disclaim in full any liability in relation to your financial information and you hereby agree that we shall have no liability to you in respect of any financial information or data that you may transmit to us.

Submission of Information

All information submitted to Meraas via the Site shall be deemed and remain the property of Meraas who shall be free to use, for any purpose, any ideas, concepts, know-how or techniques contained in information a visitor to the Site provides Meraas through the Site, subject to any obligations of confidentiality or privacy regarding submitted information as agreed by Meraas, or specifically set forth on the Site in its Website Privacy and Cookies Policy, or as otherwise specifically agreed or required by law. Please refer to the Website Privacy and Cookies Policy for more details, https://www.meraas.com/en/cookies-policy


These Terms and Conditions are subject to change and can be modified at any time without notice. Your continued use of the Website following the posting of changes to these Terms and Conditions further signifies that you accept such changes.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information when we believe that disclosure is necessary to enforce or apply our Terms and Conditions, protect our rights at law and/or to comply with any judicial proceeding, court order, or legal process served on our Website, or as required by law.

Governing Law and Jurisdiction

By accessing the Website and obtaining the facilities, products or services offered through the Website, you agree that the laws of the Emirate of Dubai and the applicable Federal laws of the United Arab Emirates [UAE], shall govern such access and the provision of such facilities, products and services; and these Terms and Conditions. You further agree to submit to the exclusive jurisdiction of the courts of the Emirate of Dubai, UAE in relation to any dispute arising from, or in relation to, these Terms and Conditions or the Website

Food and Beverage T &C’s

Meal deal for the Roxy Platinum experience excludes menu items under Sharing, Cinema Express Sides, Load-ups & Sides, Popcorn, Extreme Shakes, Shakes & Smoothies. Kindly check with our staff.

Security of personal information

All information you provide to us via our website is stored on our secure servers.

We have taken steps to safeguard the integrity of our communications and computing infrastructure, which includes implementing authentication, monitoring, auditing, and encryption technology. Security measures have been integrated into the design, implementation, and day-to-day operations of this website as part of our continuing commitment to the security of electronic content and the electronic transmission of information. Despite our best efforts unfortunately the transmission of information via the internet is not completely secure. Although we have strict procedures and security measures in place, we cannot guarantee the security of your data transmitted to our site.

Roxy Plus T&C’s

Membership of Roxy Plus is free of charge.

Each Roxy Plus member has the responsibility for the use of his/her own password and username to gain access to Roxy Plus account page.

Members must be 14 years and over to join Roxy Plus.

Roxy Plus members will earn 1 point for every AED 1 spent on tickets, food and beverage. Roxy Plus points may not be redeemed for cash.

Roxy Plus members need to earn 2,500 points within 24 months to become a Roxy Plus Roxy Gold member.

Roxy Plus members need to earn 5,000 points within 24 months to become a Roxy Plus Roxy Platinum member.

To stay in the Roxy Plus Gold Level and keep the benefits, Roxy Plus members need to earn 2,500 points within 12 months of becoming a Roxy Plus Gold member. If they don’t earn 2,500 points they will become a Roxy Plus Silver member again.

To stay in the Roxy Plus Platinum Level and keep the benefits, Roxy Plus members need to earn 5,000 points within 12 months of becoming a Roxy Plus Platinum member. If a member earns less than 5,000 points but more than 2,500 points they will become a Roxy Plus Gold member again. If they don’t earn 2,500 points in this period they will become a Roxy Plus Silver member again.

Roxy Plus members can redeem the following with their points:

Large Popcorn – 400 points

Combo Meal (20 options) – 700 points

Roxy Platinum main course (13 options) – 700 points

Roxy Silver Ticket– 1000 points

Roxy Gold Ticket – 1250 points

Roxy Platinum Ticket – 2000 points

The Roxy Experience - 2000 points

Roxy Plus Membership is valid in the following cinemas: Roxy Al Khawaneej, Roxy The Beach, Roxy City Walk and The Roxy Boxpark.

Roxy Plus points can be earned online and in Roxy Cinemas. In order to collect points online Roxy Plus members must sign into their account prior to booking online. When booking in the cinema, Roxy Plus members must show their digital membership card at time of purchasing tickets or food and beverage.

In order to redeem food and beverage from the Roxy Platinum menu in Roxy City Walk and Roxy The Beach, a Roxy Platinum ticket must be purchased.

A choice of 20 Combo meal options can be redeemed with Roxy Plus points in the cinema. 4 Combo meal options can be redeemed online. For further information, please ask at the food and beverage counter in cinemas.

A choice of 13 Roxy Platinum main courses can be redeemed with Roxy Plus points once a Roxy Platinum ticket, The Roxy Boxpark experience ticket is purchased.

Roxy Plus members have 13 months from date of earning points to redeem them against tickets, food and beverage.

You can use your Roxy Plus account to buy tickets, food and beverage for friends and family. You will earn points on all tickets, food and beverage bought using your Roxy Plus account

You will not earn points on tickets, food and beverage that has been redeemed using points. Only tickets and food and beverage that is purchased will be eligible for points.

You will not earn points if you have not logged into your Roxy Plus account while booking online or scanned your digital card while purchasing in the cinema.

Membership is intended for individual use only and is not available to organizations or groups such as businesses. Abuse of the program may result in cancellation of the members account, future disqualification from participation and forfeiture of all points.

A maximum of 10 tickets can be bought in one transaction.